A look inside one Charlotte church where the pandemic has forced reinvention

Reservations and tickets are often associated with restaurants and concerts, but for one Charlotte church, both have been used to keep members safe amidst the Covid-19 pandemic.

St.Paul Baptist Church has more 5,000 members, but only 600 can pre-register through EventBrite to participate in Sunday morning service in-person.

Once individuals enter the church, they are temperature checked, signed in, and escorted by an usher to a seat. After service, members are released by row.

The Church’s pastor, the Reverend Robert Scott, said this new concept allows St. Paul to protect its members and trace any potential Covid outbreaks.

“We are very vigilant as far as trying to maintain getting that information so that we can make sure that whoever comes to our service, that they feel safe and secure,” he said.

On the church’s EventBrite page, members and visitors are greeted with a colorful banner declaring “Welcome Back Home.”

The EventBrite invitation continues: “We have 600 tickets available for those who promise to wear a mask, who promise to practice the CDC social distancing guidelines. Also, each person will be required to submit to a temperature check when they enter the Main Sanctuary doors.”

Why it matters

Since the start of the pandemic, many Black congregations across the country have shut their doors to all but virtual worship. And while some have reopened, St.Paul Baptist has incorporated a unique strategy to protect its congregation.

The church, in east Charlotte’s Belmont neighborhood, has held virtual services since March 2020, but it reopened its sanctuary this past August as vaccinations have become more accessible.

Since the beginning of the pandemic, Scott has advocated for vaccinations. His congregation lost 25 of its members to Covid-19. But Scott said he also respects the decisions of those who refuse to get the shots.

“If persons aren’t vaccinated, I don’t stop them from coming to church,” he said, “which is why we wear a mask and practice social distancing.” 

 Those who chose not to attend in-person service can watch virtually on the church’s website, Facebook, Vimeo, and Youtube or listen in through telephone call.

Adapting to the pandemic

Scott said his church’s finances have been constant throughout the pandemic, and that has allowed St. Paul to continue many of its outreach programs. The church also has invested to enhance its virtual presence. Scott said providing a great online experience has become paramount.

“Now, if your digital or virtual presence isn’t up to par, folks will change on you in a heartbeat, and they’re not going to come back,” he said.

Scott said one challenge he facings is figuring out how to remain connected with members in a virtual environment. For that, he and his deacons have quarterly “check up” phone calls with each member.

The church has also incorporated digital ministers to interact with worshipers via online chat rooms while virtual services are underway. They are charged with keeping viewers engaged, accepting new members, and leading virtual prayer sessions, among other duties.

Jeffery Stevenson, a digital minister on the church’s Youtube and Facebook channels, said his new role allows the virtual congregation to remain connected with the in-person congregation and with the pastor.

“You’ll have people that will never come back to church, and so that digital minister role has really served that bridge and will continue to serve that bridge,” he said.

Scott said St. Paul has seen an increase in youth engagement because of this new concept. Some of those youths have since been deployed in leadership roles to help improve the church’s social media presence and online ministry.

“We’re getting younger people involved because technology is their lane, and they’re native to that,” Stevenson said. “They have helped us to navigate that space.”

Scott, the church’s pastor, said virtual services has increased participation in weekday services such as Bible study and Wednesday night prayer meetings.

Membership, he said, also has continued to grow: “We’re still having people joining church. I’m still baptizing people. I just finished up a new members’ class of 15 folks,” Scott said.

Gwendolyn Garnett has been a member of St.Paul for more than 20 years and has attended in-person worship each Sunday since the church reopened its doors in August. And while she misses being able to hug her fellow church members, she said, she is happy with the safety protocols.

“They’re making sure that we’re really not having physical contact with each other. Everything else has been the same, and it feels good,” she said.

Scott, who preaches from a sanctuary that seats 1,600 people, said he doesn’t believe churches will ever return to full capacity and therefore must learn to adapt to the new norm of virtual worship.

“I think churches that fail to understand the shift that’s happening as far as the culture is concerned are not going to be in existence in about 10 to 15 years,” he said.